Service is more important than interest rates for retail customers.

(Part 2 of 2) Conversation with Anthony Thomson, chairman of Metro Bank, the UK’s newest, on plans to open new stores, growing business and on customer experience being a unique business proposition -Why profitability stems from offering a good customer experience – on the cost of running the business-lessons from Vernon Hill’s Commerce bank model in the US -on being seen as a retailer rather than a bank